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Customer Delight Customer Delight Associate Jaipur - Full time
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Customer Delight Associate
Welcome to Thrillophilia ! 1.5 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more.

What you would be doing:

  • In addition to enjoying the company of/ interacting with some of the smartest brains/entrepreneurs in the industry and NOT worrying about the pain of making cold calls, you would be:
  • Becoming an expert on fancy travel experiences in and around India.
  • Provide friendly and efficient customer service to the Thrillophilia Travellers.
  • Be a point of contact to handle and resolve customer complaints.
  • Attempt to resolve all complaints in the first contact.
  • Display excellent customer service skills, identify and overcome rebuttals from customers
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
  • Audit complaints & Feedback strategically & create logical synopsis of the customer's complaint. Justify the strategies, actions, and decisions based on the facts gathered
  • Respond professionally to inbound phone calls.
  • Identify process gaps & improve overall process efficiency.
  • Arbitrate in situations between tour operators & customers.
  • Monitor and control numerous concurrent tasks apart from handling customer complaints.
  • Proactively and independently work to meet targets and goals.

Who You Should Be:

We are looking forward to a young Rockstar who:

  • Is super energetic & Loves communicating to people
  • display excellent decision making & customer service skills.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Education - Graduate - Any Specialization
  • Open to work in a startup.

What You Would be Getting:

  • Once in a lifetime opportunity to make a big business impact to a future of travel.
  • Ownership/independence at early stage of career.
  • An environment to hone on multi-faceted business skills.

Prerequisites :

  • A graduate degree (Engineering/MBA is NOT necessary) Freshers are also welcome; however read JD before applying.
  • 1-2 years Customer service experience in preferably in Travel acumen will be a HUGE plus.
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